Empathy is a word that is referenced a lot for how to approach and interact with people and their experiences. For alignment, empathy is defined as
the ability to understand and share the feelings of another. I think most folks can get down with that. I agree with Tatiana Mac though, that empathy is not only not enough, it can often center the person invoking empathy in lieu of the person purportedly being supported.
Compassion, however, "allows us to take action in the face of their pain; we trust their anger and pain without taking it on."