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Blog: Listen, Adapt & Take Action

Manny Becerra as a child

March 2012

Last year, I wrote a short piece on letting creativity flow. I've been reflecting on this idea some more, particularly, how embracing a growth mindset is not only good for creative collaboration, but how it's also good for helping create pleasant, effective user experiences (UX) in your products. At least, it has been for me over the years. Not to mention, a growth mindset is also great for more effectively navigating day-to-day life in general.

A growth mindset is good for creative collaboration, and it's also helpful in creating pleasant, effective user experiences in your products.

Now, a growth mindset is not the only ingredient one needs for creating good UX, as having some chops in other areas of product design are helpful as well, which we can dig into this in another post, but being open to learning from your products' users is a great start for helping learn several things:

  1. Are you helping solve a key problem in your product for your users?
  2. Is how you're solving the key problem the most effective way to solve it, and
  3. Is your approach heavily swayed by privileged viewpoints that, for instance, adversely impact accessibility in your product?

Is your approach heavily swayed by privileged viewpoints adversely impact accessibility in your product?

Even as experienced product managers, designers, developers and whatever other hat you might where in the process of developing digital products, there's always something new to learn, especially dependent on the problem being solved. With that in mind: go out and listen to your users, adapt to their feedback & take action in making your product better by using what you're hearing about your product, which may just help make your overall customer experience better too.

Not sure where or how to start with getting user feedback about your product, let me know — I'd be happy to chat with you or do a follow-up post on this topic.

Remember: Listen, adapt and take action; rinse-n-repeat.

Learn on,


I am human, a father, and a problem solver: a tech and people leader with a passion and proven track-record in building and leading compassionate, productive teams—remote and on-site—within a continuous learning culture. My teams and I champion usable, inclusive digital products and online experiences. My work, passion and intentions also intersect with advising small businesses and political campaigns, life-long learning, outdoor advocacy, community building, and uplifting others. Learn more about Manny