I'm a big proponent of inclusive and people centered design and solutions, not just with the digital products and user experiences I have the opportunity to work on and create, but in my daily life. I also believe
System centered design, with a capital
S, are just as crucial since Systems can be the intended or byproduct outcome of the aforementioned. As technologists (or creators of technology solutions), we have a social responsibility to be mindful of how our solutions can contribute to oppressive Systems. Through our work, we can either maintain the unjust, status quo or be active redesigners for justice for everyone.
Designing for inclusion isn't just good for people with special needs and abilities, it's good for everyone; it's about creating a better, just world for everyone.
- They A11Y Project
- Equity-Centered Community Design (ECCD)
- Building a World-Class, Inclusive, and Innovative Team... and Work Culture
It's Good for Everyone
Designing for inclusion isn't just good for people with special needs and abilities, it's good for everyone; it's about creating a better, just world for everyone. Inclusive design expands your product’s reach, can be a great catalist for innovation, and helps—demands!—your team take on a position of social and economic responsibility.
For a lot of people, accessibility in your products isn't a luxury, it's a necessity; access to information and electronic technologies is a civil right.
Where to Start
Let's be up front: many points of exclusion, at least for Black, Indigenous and other people of color, revolve around racism, more specifically, being recipients of racist acts that range from microagressions to outright hate and brutality. So, if you strive for inclusion, check your privilege and your actions on a perpetual basis. Even if you consider yourself an
ally, without on-going direct action against racism in all its forms—throughout the spectrum—exclusion, and all of the bad side effects associated with exclusion, will continue to prevail over just, inclusive, and equitable treatment.
Tech and Products—the System!—of Inequality, Inequity, and Oppression are by design by those in power. Leverage your privilege and power to redesign and undo flawed tech and product ecosystems.
The good news is that there’s a lot of low-hanging fruit. A good starting point is to explore any points of exclusion in your products and workplace, and use the findings to generate new ideas and highlight opportunities to create new solutions, which includes direct action for change not just discussing the points of friction.
Empathy is an essential quality that every leader in every organization should possess at all levels of an organization.
Understanding exactly how and why people are excluded can help establish concrete, actionable steps towards being more inclusive.
Simply put: involve others in your design process. This doesn't mean just your "besties." Involve people from different communities; they are the best folks to communicate their needs, and they can help us look beyond our own abilities and biases when creating products.
As you identify what areas of exclusion need addressing, in both your products and workplace, leverage the value of continuous improvement; effectively, think about what you're doing and how you're doing it on a regular basis. For instance, seek and implement a standing, tight feedback loop between your staff, users and yourself so experiences can be shared and responded to for continuously improving things.
the ability to understand and share the feelings of another—is a key determinant of emotional intelligence (EQ). Those who are more empathetic tend to also be more emotionally intelligent. Empathy is an essential quality that every leader in every organization should possess at all levels of an organization from product managers, editors, designers, engineers to the CEO. If empathy is lacking, the aforementioned recommendations will only get you so far and it'll become clear fast that your efforts are not genuine and will not really address points of exclusion holistically.
Related good reads, resources and people to follow
- Systems of Systems — Tatiana Mac
- Building socially inclusive design systems — Tatiana Mac
- Andrew Fleischman, White Male Supremacy, and Ruminations on Criminal Justice from a Former Public Defender and Former Prosecutor, — Sonia Gupta
- Inclusion is designing the future — Kat Holmes
- Hello, My Name is Error — Aimee Gonzalez-Cameron
- Semantics to Screen Readers — Melanie Richards
- Reframing Accessibility for the Web — Anne Gibson